KUBRA – https://kubra.com/
KUBRA provides customer experience management solutions to some of the largest utility and government entities in North America. Our solutions include billing and payments, utility mapping, mobile apps, proactive communications, and artificial intelligence chatbots for customers. Through these solutions, KUBRA helps clients improve customer satisfaction, reduce operating costs, and maintain compliance for data handling and communications.
From our beginnings in 1992 providing outsourced printing and mailing services, KUBRA has evolved to focus on digital solutions that help utilities interact more easily with their customers. Today, we offer the most complete and integrated suite of cloud-based customer experience management solutions available on the market.
Since inception, KUBRA has launched a number of industry-leading customer experience products including its KUBRA iDoxs® e-billing solution, KUBRA EZ-PAY® on-demand payment solution, Notifi® automated alerts and preference management, comprehensive KUBRA iMobile™ apps, Storm Center™ outage maps, and KUBRA IQ™ natural language processing.
KUBRA works with over 190 utility clients, including 8 of the top 10 gas and electric utilities in the U.S. With more than 1.5 billion customer interactions handled annually, KUBRA solutions reach over 40% of households in the U.S. and Canada.
We are excited to be a part of the Canadian Electricity Association and look forward to collaborating with other partners and members. For more information or to contact KUBRA, please visit www.kubra.com.
Smart Energy Water – www.smartenergywater.com
As utilities these days are vocalizing the growing need of pivoting towards customer expectations when it comes to technological innovation and customer experience, Smart Energy Water is the #1 technology leader in energy and utility space driving towards excellence through innovation, efficiency, effectiveness, and state-of-the-art technology.
For utilities to be in pace with changing customer expectations, increasing competition, new market entrants, regulatory pressures and, the rapid wave of technology changes, SEW aims at providing the most comprehensive and innovative cloud platforms for utilities and their customers. We follow a customer-centric approach and demonstrate our solution capabilities across all parameters related to customer service operations and sustainability needs thus aligning to the vision and mission of utilities across the globe.
SEW supports utilities to manage the changing dynamics of customer experience by enabling them to rethink their business philosophy with customer at the center of business decisions. To meet the demands of savvier consumers, we provide 360-degree engagement across the dimensions of technology, analytics, consumers, workforce and overall interactive experience.
The wide-range of SEW’s cutting-edge products facilitate digital transformation of the utilities. Our digital customer engagement platform is an integrated comprehensive solution with native mobile app functionality which is user friendly and delivers meaningful customer insights by providing in-built configurable modules. From usage consumption to bill payments, service requests, outage reporting, online energy/water auditing, home energy/water reports and program enrollment, the platform provides a 360-degree view of all customer interactions. To redefine customer service, SEW’s digital mobile workforce engagement platform, an integrated mobile platform provides end-to-end workforce management, user-friendly interface and real-time updates which allow mobile workers to continue working on wireless coverage. SEW harnesses the power of advanced technologies like AI and Machine Learning, Cloud, Mobility and Internet of Things to innovate and unlock new opportunities for utilities.
SEW transform utilities to a relationship-driven organization thus developing their customer relationships and become a trusted service provider. Because of shifting customer expectations, digitization and self-service capabilities, and consumers increasingly want to connect with businesses online, we enable utilities across the globe to adopt and implement a transformative solution to bring in a win-win for customers and utility. We help implement continuous improvements to the customer’s journey using analytics, surveys and artificial intelligence capabilities, leverage customer insights and intelligence to predict responses and offer customers a personalized experience and seamlessly connect with customer via preferred channels to create efficient interactions
In an always-connected and socially-networked world, SEW facilitates utilities to understand their customers, turn intelligence into meaningful engagement and effective personalization across multiple digital channels to redefine utility-customer relationship. We redefine the utility customer experience and enable it to be so deeply entrenched into a utilities’ process and culture, that it represents the way utilities do their business.