How meeting consumer preferences can help you adapt during a downturn

Recent months have posed unprecedented challenges for many companies around the world. The number of past-due customers increases while the availability of agents is compromised. This unique situation accentuates the need for rapid adaptations. In this webinar, we will present results from our country-wide research on the repayment experiences and preferences of Canadians. We will show you how you can translate these insights into a robust communication and recovery process. This will help you improve the operational efficiency of existing resources and come out stronger on the other end.

Host: Diana Dominique, Director Customer and Power Marketers, Canadian Electricity Association

Presenting Corporate Partner: Lexop

Presenter(s): Amir Tajkarimi, CEO of Lexop

If you have any questions, please contact Janice Garcia at garcia@electricity.ca