Wondering how to structure a digital transformation platform to match your customer engagement strategy? Thinking how your utility should structure its enterprise digital architecture for omnichannel customer engagement? Instead of large multi-year projects and monolithic systems, utilities are looking to adapt architectures and platforms that allow for incremental change with less disruption. What technical and organizational readiness would you require to disseminate this change within the organization? This webinar on ‘Accelerating Customer Engagement through Digital Transformation’ elaborates.
Host: David McKendry, Senior Fellow, Canadian Electricity Association
Presenting Corporate Partner: Infosys Limited
Presenters: Ravikanth Mandapaka, Group Project Manager / Manish Jain, Associate VP, Head of Architecture – Digital Experience And Mobility