2019 Credit & Collections Conference for Utilities Canada

Featuring a Tour of Hydro Ottawa’s Chaudire Falls Hydroelectric Facilities

Utilities face increasing pressure from stakeholders and communities to improve their financial performance and profitability by minimizing write-offs for uncollectible accounts. Improving collections performance has a significant bottom line impact for utilities as even one-half a percentage reduction in bad debt write-offs generates a significant financial return and it improves utility reputations in the communities they serve.

As utilities seek to improve customer service and satisfaction, it makes sense to look at all customer touch points, especially collections processes.  For many utilities, a holistic view of the customer experience they provide leads to better customer satisfaction, increased standing among their peers, and improved financial results.

Join us at EUCI’s 11th Annual Credit and Collections for Utilities: Canada conference, where utility and industry experts will speak on potential solutions as well as challenges on the horizon in this critical effort to improve collections. Conference attendees will take away knowledge necessary to implement effective solutions within the area of credit and collections for their companies and have many opportunities for quality networking with industry peers.

Key Takeaways Include

  • Explain the art and science of a collection call
  • Discuss how to reach different types of customers (seniors, millennials, etc.)
  • Examine methods to improve collection results by improving the customer experience
  • Discuss programs that aid low-income/vulnerable citizens
  • Discuss what to consider when modifying or designing your billing stream processes
  • Discuss the legalities of collections for utilities
  • Examine how to understand the factors that influence customers decision-making
  • Discuss the Protection of Vulnerable Energy Customers Act introduced by the government



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.0 CEUs for this event.

Requirements for Successful Completion of Program

Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

This program will include case studies, panel discussions and PowerPoint presentations

2019 Speakers

Carlo Casale,Toronto Water
Colleen Galbraith, Manitoba Hydro
Terri Keough, Peterborough Utilities Services Inc.
John Kim, SinglePoint Group International
Julie Lupinacci, Hydro Ottawa
Cesar Martinez, Hydro One
Darcy Mazurkewich, Fortis Alberta
Rob Mulligan, ENMAX Customer Care
Tim Paulsen, International Centre for Professional Collections (ICPC)
Aaron Rosenberg, Canada Revenue Agency
Patricia Rowe, Hydro Ottawa
Shirley Siega, BC Hydro
Peter Sorrentino, General Credit Services Inc.
Holly Strach, EPCOR Utilities
Adrian Szeligowski, EPCOR Utilities