Power grids across the country are moving from old systems of centralized power generating entities to complex multi-directional grids that include millions of diverse power sources. Renewables, microgrids, and even electric vehicles all demand that utilities adopt new ways of operating.  This new reality of distributed generation brings challenges to utilities looking to provide reliable […]

  Submissions are now open for  CS Week’s 2019 Expanding Excellence Awards, designed to recognize and salute excellence in customer service. The Expanding Excellence Awards program honors outstanding contributions and innovations in utility customer service in four award categories:  Best Analytics Project; Best CIS Implementation; Innovation in Digital Customer Engagement; Innovation in People and Process. […]