Across Canada, the role of electric utilities is changing. It’s no longer enough to simply deliver electricity as a commodity.
Today, utilities are being asked to provide a broad range of energy services through a data-driven, customer-centric system operations platform capable of managing responsive loads, electric vehicles, storage devices and distributed generation.
Utilities are expected to meet this expanded mandate in a way that encourages environmental, social and economic sustainability. Doing so will require a degree of technological innovation that goes beyond incremental productivity improvements. With funding and support from policymakers, regulators, and private industry, the electricity sector must develop, test and deploy new ideas, devices and processes that will meet the shifting needs and expectations of tomorrow’s customers.