First utility in Canada to develop a Smart Speaker Skill
Hydro Ottawa has released its own Smart Speaker skill, compatible with both Amazon’s Alexa and Google Assistant. Customers are now choosing how they want to interact with companies. This has resulted in more innovation from those looking to stay relevant and provide customers with the access they desire.
While many users initially invested in smart speakers primarily to listen to audio, these users have started to make use of the voice-activated digital assistants like Alexa and Google Assistant. Now, customers can access their Hydro Ottawa account with a simple command. This means customers have open access – 24 hours a day, 7 days a week – to Hydro Ottawa.
Hydro Ottawa’s Skill is designed to answer some of the most common questions customers ask. After asking the voice-activated digital assistant to “Open Hydro Ottawa”, customers can ask “What is the current price of electricity?” to learn current time-of-use rates, or ask “Do you have any conservation tips?” to learn how to best save energy at home. Customers can also access outage information and information about their own electricity bill by connecting to their account. Customers can also access this information anywhere they can access Alexa or Google Assistant – on their phone, tablet, in their car – and more options are becoming available every day. This will allow the company to further develop and adapt to what customers are asking for, making this endeavour one that will grow and evolve with its customer base.